Virgin Media Contact Number: 0870 042 1102

Contact the actual Virgin Media revenue & customer support team through phoning 0870 042 1102 or even telephone their own freephone general enquiries number 0800 052 0422.

Virgin Media Customer Services – 0870 042 1102

Telephone Virgin Media customer service advisors by calling 0870 042 1102 at 13p/min + access cost or call their own freephone helpline 0800 052 0422 completely free associated with cost. These types of contact number will direct you to either the income group or even the actual customer services group, depending on that option you select during the actual call. You ought to contact this helpline in case you want to sign up for Virgin Media (dial ‘1’ in the options), upgrade or add another Virgin Media package (option ‘2’), change your existing Virgin Media support (choice ‘3’) or dial ‘4’ for general queries about your Virgin Media account or troubleshooting advice

Virgin Media Technological Aid – 0345 454 1111

Contact the primary Virgin Media troubleshooting purchaser care crew by phone on their cellular friendly, area amount number 0345 454 1111, or in case you are a Virgin Media phone or cellular consumer it is possible to dial ‘150‘. Should you be an existing Virgin Media purchaser therefore you have a very question regarding your broadband, phone or TV (including TiVo) deal, or you are getting a problem with the service then you really should call this helpline. You can report service faults, report harm to Virgin Media infrastructure (these types of as wiring cupboards) and get troubleshooting assistance for those who eliminate your TV image, or your photograph freezes, on this number. It is possible to also reschedule your Virgin Media engineer appointments by contacting this helpline. On top of that you are able to phone this helpline to produce an initial complaint to Virgin Media – for additional specifics regarding how to complain to Virgin Media see our committed problems section even further down this page.

0345 454 1111 also capabilities since the major account administration helpline for Virgin media consumers, so that you can phone this number to update your Virgin Media service, activate parental controls, report undesirable phone calls and terminate your Virgin Media broadband, TV or phone service (mobile phone shoppers ought to phone 0345 600 0789 to terminate their service). For getting details regarding your Virgin Media bundle, or your latest bill composition, you need to also phone this number.

This helpline is on the market to contact among 8am and midnight 7 times weekly, and is billed in the exact same rate as phone calls to other Uk 01 or 02 local numbers. This amount is nearly 12p for each minute from United kingdom landlines, and as many as 45p for each minute from mobiles – free of charge minutes that are portion of your respective inclusive minutes tariff will contribute on the expense in the simply call instead of this cost, please test using your cell community service provider for complete specifics.

Virgin Media Mobile – 0345 600 0789

Phone the Virgin Media Mobile helpline on their own local-rate contact number 0345 600 0789. Call customer service advisors on this number for standard mobile enquiries, to report a missing or stolen phone and also to keep your Virgin Media number when changing telephones. If you prefer to enhance your mobile phone or tariff then instead get in touch with Virgin Media at no cost on 0800 064 3820. These helplines are open up seven times per week 8am-12 Midnight (may well not contain lender vacations).

Make a Bill Payment – 0800 064 3777

Contact Virgin Media to make a bill payment for your account by phone on their own freephone billing helpline 0800 064 3777. As well as shelling out your expenditures, you may also contact this number to check your account harmony. This helpline is open 8am-Midnight 7 days each week. 0800 quantities are free of charge to get in touch with from all British isles phones.

You may also make a bill payment on the web by the official Virgin Media ebilling portal, that may be observed in this article: https://payments.virginmedia.com.

Moving Home – 0345 141 0111

Contact Virgin Media on their focused property move helpline 0345 141 0111 to transfer your Virgin Media account to your new address. Alternatively you could dial ‘150‘ then select solution 5 when you are a Virgin Media mobile or phone customer. You may also be equipped to transfer your phone number for anyone who is shifting to your new tackle inside precisely the same telephone exchange region, remember to see our place code webpages on this web site for total spot code catchment details. It is a Uk local-rate phone line (12p per minute most from landlines, 45p for each moment utmost from mobiles, look at with your network company for complete details as free inclusive minutes will usually count toward the price of the call).

You may also use the formal Virgin Media Home Mover web site http://store.virginmedia.com/movers.html to examine eligibility for your transfer, to complete your shift particulars on the web, or for any are living chat service with the on the net advisor.

Complain to Virgin Media – 0800 052 0422 or 0345 600 0789

Come up with a criticism to Virgin Media on their own freephone customer service helpline 0800 052 0422 or phone their 0345 600 0789 contact number if you’re a Virgin Mobile customer. It truly is quicker to solve your complaint by phone, nonetheless when you would favor to write to Virgin Media along with your grievance, use this official complaints handle:

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea,
SA7 9ZJ,
United Kingdom.

TV, Broadband, Phone, or Mobile Complaints

Financial Services Complaints

CISAS (Communications and Internet Services Adjudication Scheme),
70 Fleet Street,
London,
EC4Y 1EU,
United Kingdom.
Phone: 0207 520 3827
Email: info@cisas.org.uk
Website: www.cisas.org.uk
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR,
United Kingdom.
Phone: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk/consumer/complaints

*Excludes cost of UK local-rate phone call.

Virgin Media will endeavor to resolve your grievance at this preliminary phase however, if later on you feel that your grievance has not been handled, you are able to then escalate your grievance by requesting to speak into a senior manager. If immediately after eight weeks you feel your criticism has even now not been correctly resolved you could contact the relevant ombudsman service for free* tips on how to escalate the complaint more. You should see the table beneath for ombudsman contact facts.

Popular Phone Numbers for Virgin Media

Department

Contact Number

Customer Service 0870 042 1102
Troubleshooting & Account Services 0345 454 1111
Virgin Media Mobile 0345 600 0789
Make a Bill Payment 0800 064 3777
Moving Home 0345 141 0111

Connect with Charge Information and facts: 0800 numbers are freephone contact numbers, and so are therefore free to call from all Uk phones. 0345 numbers price tag a similar to contact as United kingdom area level phone numbers (01 and 02 numbers). From most British isles landlines this charge is 12p for every moment, plus a simply call entry charge. Phone calls from Uk mobiles will price tag nearly 45p for every minute, even so cost-free minutes that happen to be integrated inside your tariff, bundles or benefits deal will ordinarily lead towards the call charge, please test with your mobile network service provider for full specifics in your tariff.

Choice Virgin Media Contact Solutions

Post

You may write to Virgin Media using their official standard enquiries postal address that’s provided here:

Virgin Media Limited,
Bartley Wood Business Park,
Bartley Way,
Hook,
RG27 9UP,
United Kingdom.

Website

virginmedia.com will be the official site for Virgin Media, and contains all their contact aspects, also because the costs of recent Virgin Media services and packages. On top of that a stay chat service with advisors is additionally offered by using the use of their internet site.