HSBC Contact Number: 0345 740 4404
Contact HSBC Lender with general enquiries with regards to their banking services by calling their UK consumer service phone number 0345 740 4404.
Buyer Services – 0345 740 4404
It is best to call this shopper care number for support together with your banking, like telephone and e-banking, whether it really is a thing as simple as transferring income in between accounts, setting up standing orders, whether or not you may have complications logging into your online e-banking, or have to spend a invoice. By calling this number, you’ll be able to set forward considerations you could have should you suspect fraudulent transactions in your account and want for getting in contact with expert advisors. Additionally you must call this switchboard helpline if you’re undecided which 1 of HSBC’s departments you’ll want to get in touch with, along with a buyer services agent will direct you accordingly. Alternatively, a detailed listing of HSBC’s departments and their numbers is found at the conclusion of this report. You may also call this similar client services number for corporate enquiries and for guidance when setting up a business account while using the bank. Eventually callers with troubles about their HSBCnet on the internet services should also call this telephone number.
The HSBC customer service helpline is open up 8am to 10pm each day with the 12 months, including weekends. On the other hand if you are a HSBC progress or Premier client, you may have the choice to talk directly that has a representative 24 hours on a daily basis, once you’ve confirmed your identity by utilizing the over switchboard service.
Call Price tag Details
Calling HSBC’s purchaser service number will charge you the same fee as calls to all other UK neighborhood & geographical numbers (01 and 02 numbers). Contacting from a landline will demand the expense of a variable per-minute call plus the call-access charge as determined by your landline provider, but may be eligible for free minutes as part of your landline deal. Contacting 0345 740 4404 from a mobile will be free of demand if utilizing your mobile’s inclusive minutes as part of your tariff to make the call. Having said that, for those who do not have inclusive minutes, the charge from a mobile will likely exceed that from a landline.
New HSBC Accounts – 0345 604 0626
Should you are not currently a HSBC consumer and would like to enquire about the process of opening a new account with all the lender, call their new accounts & non-existing client helpline on 0345 604 0626. Here, it is possible to ask questions about your eligibility as an account-holder and the process when placing up an account. For instance, you will need to verify with all the agent your proof of residency in the UK and may well be subject to a credit check. The new accounts consultant will be able to assist with environment up telephone banking, and with advising which of HSBC’s accounts will be most suitable for you, such as the HSBC Leading account as comprehensive below.
Lines are open 8am to 10pm each day (except Christmas Working day, Boxing Day and New Year’s Day). Should you are calling from outside the UK, you will have to call the international HSBC new accounts helpline +44 122 626 1010.
Premier Accounts – 03456 70 70 70
Contact HSBC on their standard Premier account contact number 03456 70 70 70 to manage your current account a and after navigating a switchboard service, you will be place as a result of to an advisor who can discuss your eligibility for this type of account. On top of that, this shopper service advisor will be able to talk by means of the benefits of holding a Leading account, which includes access to a personal Premier ‘relationship manager’ and the preferential interest rates that apply to HSBC’s Leading banking products, services and rewards.
Alternatively, should you do not have an existing current account with HSBC, and would like to apply to the bank’s Premier account as a new buyer, you should call a separate number on 0800 328 1296. This freephone number carries no cost from either a landline or mobile, and the advisors available (once you might have navigated the switchboard), will assist callers with the application process.
In the event you would like to check before contacting, current details of HSBC’S Leading account eligibility requirements are listed below:
You must have savings or investments of at least £50,000 with HSBC in the UK.
You must have an individual annual income of at least £100,000 and either a mortgage, investment product, life insurance or protection product with HSBC in the UK.
In addition, a successful HSBC applicant must fit these following criteria:
You really need to be 18 years or older.
Your residential address must be within the EU.
You must be able to provide certified proof of identification and address and just one month’s lender statements from your current financial institution (translated into English if appropriate).
Should you are resident in the UK, must be willing to undertake a credit check.
In order to qualify for lending, savings and travel insurance benefits and preferential rates you will should be a UK resident.
Existing Leading Customers – 03457 70 70 70
Call HSBC on their telephone contact number 03457 70 70 70 for existing Premier customers, where you are able to check your account balances, monitor your e-banking, and arrange a meeting with all your Premier relationship manager by phone. Furthermore this is the number to enquire about HSBC’s position within the global financial market, such as receiving daily updates on interest rates and the value of your shares, or to enquire about their investment banking services.
A table on the contact numbers for the various lines related to HSBC’s Leading account service is found below.
|HSBC Premier Banking Department||UK Contact Number|
|New HSBC Customers – UK||0800 328 1296|
|New HSBC Customers – International||+44 800 328 1296|
|Existing HSBC Customers – UK||03457 70 70 70|
|Existing HSBC Customers – International||+44 800 328 1296|
|Existing HSBC Premier Customers – UK||03457 70 70 70|
|Existing HSBC Premier Customers – International||+44 800 328 1296|
Enterprise Banking Accounts – 0345 6012 2014
Should you wish to contact a client service consultant about your HSBC company banking account call their dedicated helpline phone number 0345 602 2014 for guidance logging on, checking balances and making organization transactions on-line. Alternatively, call a person of your numbers in depth below for more specific aid for the worries you might have, whether it really is making a telephone or on the web international company transaction and to enquire about the edibility requirements for environment up a new business account.
Calls to their organization banking contact number 0345 6012 2014 value the identical as a regional & geographical call, but might be free as part of inclusive minutes packages, and the business 0800 numbers provided in the table below operate a freephone service. International numbers will be considerably more expensive and the exact costs will depend on which country you are calling HSBC from.
|HSBC Business Banking Department||UK Contact Number||Opening Hours|
|Business Internet Banking (UK)||0345 602 2014||Monday to Sunday, 8am-10pm|
|Business Internet Banking (International)||+44 179 249 6941||Monday to Sunday, 8am-10pm|
|Business Internet Banking Textphone, Lost Card Textphone||0345 712 5563||Monday to Sunday, 8am-10pm|
|Business Telephone Banking (UK)||0345 760 6060||Monday to Sunday, 8am-10pm|
|Business Telephone Banking (International)||+44 122 626 0878||Monday to Sunday, 8am-10pm|
|Business Account Opening (UK)||0800 731 8904||Monday to Sunday, 8am-10pm|
|Business Account Opening (International)||+44 20 7991 0538||Monday to Sunday, 8am-10pm|
Lost Card helpline – 0345 600 7010
Contact HSBC by contacting their UK lost card helpline number 0345 600 7010 for those who have lost your debit or credit card, would like to report it stolen, or in case of other emergencies. A consultant will cancel your card immediately and issue you with a replacement along that has a replacement PIN number to be delivered to your address. This emergency helpline is open 24 several hours daily so you will be able to seek immediate assistance and advice in the event of a lost or stolen card.
In the event you must report a lost a stolen card from abroad, you could contact an overseas consultant to do so by contacting their international lost card phone number +44 1442 422 929, which has reverse charges applied to it so will be free of charge for you.
Credit Cards – 0800 032 4735
For enquiries relating to HSBC’s credit card services, call their specialised credit department on their freephone contact number 0800 032 4732. This number will assist callers who are looking for info about the agent APR, purchase rates and credit limits available to your with a HSBC credit card. On top of that, callers can seek advice regarding irrespective of whether a credit card is suitable for them, or whether or not a different type of borrowing might be preferable.
As a freephone number, calls to this department carry no cost, and lines are open from 8am to 10pm on a daily basis, except Christmas Day, Boxing Working day and New Year’s Day.
In case you intend to call pertaining to the eligibility requirements for a HSBC Credit Card you must have an annual income or pension before tax of at least £8,500, aged over 18 and you must not be a HSBC Basic accountholder.
It’s possible you’ll wish to arrange an in-branch meeting to organize your Credit Card application, if so call 03457 404 404 to find the address of your nearby branch. At the time you might have set up an appointment, you will should bring identification, proof of address along with a recent bank statement.
Mortgages – 0800 032 4706
For details and guidance relating to your HSBC Mortgage, contact the professional mortgage team on their freephone number 0800 032 4706, and when as a result of to your mortgage professional you are able to discuss the terms, conditions and possibility of taking out a mortgage while using the lender. For instance, the consultant will be able to provide facts about the interest rates that will apply to the amount you would like to borrow and whether it will be more beneficial to your needs to have a fixed term or flexible charge mortgage. Also, callers to this number are able to enquire about early pay-off release with their mortgage, how to make overpayments, what happens if a repayment is missed, or regardless of whether HSBC can provide a repayment holiday, and if so, after what period of time for the mortgage in question. Eventually, callers will be able to ask the mortgage team any question about the payment protection insurance on their mortgage. Please note that in case you are contacting to enquire about taking out a mortgage then it’s recommended that you might have a checklist of your monthly outgoings and incomings prepared when you call.
Furthermore, you are able to visit your nearby HSBC branch to arrange a meeting to discuss your mortgage requirements.
Loans – 0800 032 4735
Contact HSBC’s loans department by contacting their freephone number 0800 032 4735, where it is possible to set forth any questions pertaining to the amount you wish to take out with the bank, the possibility of doing so, or, for those who already have a loan together with the financial institution, the details of its repayment. For instance, customers who are looking to take this type of credit will be able to enquire about monthly repayment rates, the APR over the full duration of their loan period, the total amount repayable to the financial institution and the process of repayment itself. Callers could also enquire about placing up a standing order for repayments, early repayment release and what happens if they miss a repayment.
As an 0800 number, HSBC’S loan department runs a freephone service, and lines are open 8am- 10pm, Monday to Sunday, excluding bank holidays, Christmas Day, Boxing Day, and New Year’s Day.
Graduate or Career Development Loans – 0800 032 4735
HSBC also provides a career development loan service for graduates who are looking to finance their higher education with a commercial financial institution loan, which you could access by calling their loan customer service freephone number 0800 032 4735. Callers can use the identical number for the loans department, but then would have to express their interest in this service. HSBC’s graduate loans are offered exclusively to existing customers and to meet the application requirements, you must have an HSBC current account, be at least 18 years of age, a UK resident and within 5 years of graduation. Customers looking to take out a career development loan may contact the National Careers Service for an application pack on 0844 893 2911.
HSBC also offers an ‘Insurance Aspects’ as a benefit service to their advance accountholders, and to be eligible you must hold and pay out the monthly fee of £9.95 from your HSBC Advance Account, reside in the UK, and be registered that has a UK doctor.
HSBC Insurance Aspects provides three separate services; each listed below and each requires customers to use a different contact number.
Advance Worldwide Travel Insurance
Please examine the helpful table below to find the correct contact number you must call for HSBC Progress travel insurance policies, which includes phone numbers for claims and medical emergencies.
|HSBC Advance Worldwide Travel Insurance Service||UK Contact Number||Opening Hours|
|Medical Emergency Assistance Helpline||01603 605 142||24 hours a day|
|Travel Claims Helpline||01603 604 960||Mon-Thur (8am-6pm) Fri (8am-5.30pm)|
|Legal Expenses Claims and Advice Helpline||01603 208 533||24 hours a day, 365 days a year|
|Medical Assessment – to disclose a pre-existing medical condition||0800 051 7142||Mon-Sun (8am-9pm) Closed Christmas Day, Boxing Day and New Years Day|
|Travel Assistance (not claims or queries)||01603 605 20||24 hours a day, 365 days a year|
Advance 24 Hour Motor Breakdown Assistance – 0800 587 9809
By calling the HSBC Progress Motor Breakdown Guidance number on 0800 587 9809, you can request immediate call-out help when faced with car or motorbike emergency. As soon as you may have given the exact location of you and the vehicle, your vehicle’s registration number, details of personal identification along with a contact number, a member in the recovery team will provide immediate aid. This freephone number is open up 24 hrs every day, meaning that it is best to not be left stranded, whenever your emergency is.
Alternatively, you are able to access this service by calling their London office phone number 020 8603 9809, but as this is a local-rate rather than a freephone number calls are charged at your standard network amount, even so they may well be free if part of an inclusive minutes package for both landlines and mobiles.
Progress Mobile Phone Insurance – 0330 102 1918
HSBC’s progress mobile phone insurance is in fact provided by Allianz insurance, so a call to 0330 102 1918 will be directed to the latter company. Primarily callers to this number will be intending to register their mobile phone for cover in case of damage or loss. In addition you’ll be able to reach a claims professional on this line in case you are ready to make a claim in the event that your device is lost, stolen or damaged, however it really is advised that you have the following details on hand to making the claiming process as easy as possible:
- Your mobile phone’s IMEI number
- The make and model of your mobile phone
- Proof of ownership
- For theft claims, the crime reference number and the name of your police station it was reported to
- The time and date in the incident
- For loss and theft claims, the network provider barred the time and date that the mobile phone
- A payment method to pay for the required excess.
As an 03 number, a call to Allianz regarding your HSBC mobile insurance will cost the same as any call to a UK neighborhood number, and contacting from any UK landline or mobile phone will be charged the price tag of a variable per-minute call (equal to your current tariff’s ‘local rate’) plus the network access cost, set by your own phone network provider?. Contacting from a landline or mobile will be free of demand if applying your mobile’s inclusive minutes as part of your tariff to make the call. However, when you do not have inclusive minutes, the price tag from a mobile will likely exceed that from a landline.
Allianz is available to be contacted from 8am – 8pm Monday to Friday, and 9am – 4pm Saturday, but please be aware that the line is closed on Sundays.
Head Office – 020 7991 8888
Callers to HSBC may perhaps wish to contact their head office on 020 7991 8888 for questions that they were not able to obtain answered by the shopper care team or by your nearby branch. As the head office uses a neighborhood London telephone area code, calls to the number are charged at a standard geographical number price, and the line is open up during the hours 8am – 10pm, Monday to Sunday.
Saving Accounts – 03457 404 404
The telephone contact number 03457 404 404 need to be called for the first of HSBC’s saving accounts: their ‘Help to Buy ISA’. Callers can request data on this service, and how it offers help when saving to buy a first home. Representatives can offer info concerning the interest rates for the ISA and can even help you set them up over the phone. In case you are a HSBC Premier accountholder it’s also possible to phone the dedicated contact number 03457 70 70 70 to open a savings account or help to buy ISA.
Lines are open from 8am to 10pm, Monday to Sunday, every single day (except for Christmas Day, Boxing Working day and New Year’s Working day).
Loyalty Cash ISA
A second ISA service is the Loyalty Cash ISA, designed to offer rewards for 12 months from the date of each payment into your ISA; and the number to contact a agent for this service depends on your own community branch, and can be found utilizing the Branch Locator as in-depth in the conclude of this post.
Complaints – 03457 404 404
In order to make a complaint towards HSBC, you will should call the correct number for the type of account your complaint is pertaining to. You need to use these numbers if you feel you might have been overcharged by the financial institution or in the event you have been offended by a member of their staff and, as all of the numbers for the complaint lines include an 03 area code, they may be free as part of your minutes package from both landlines or mobiles.
|HSBC Complaints Department||UK Contact Number||Opening Hours|
|Personal Banking Customers||03457 404 404||Lines are open from 8am to 10pm, Monday to Sunday|
|Premier Banking Customers||03457 70 70 70||Lines are open from 8am to 10pm, Monday to Sunday|
|Business Banking Customers||03457 60 60 60||Lines are open from 8am to 10pm, Monday to Sunday|
|Non-HSBC Customers||0345 604 0626||Lines are open from 8am to 10pm, Monday to Sunday|
Alternatively, you can email the HSBC complaints department by filling out an on the web complaints form on their official UK website or by sending a letter of complaint straight to their London head office address:
8 Canada Square,
Important HSBC contact numbers
|HSBC Department||UK Contact Numbers|
|Customer Services||0345 740 4404|
|New Accounts||0345 60 40 626|
|International New Accounts||+44 122 62 61 010|
|Premier – New HSBC Customers – UK||0800 328 1296|
|Premier – New HSBC Customers – Outside the UK||+44 800 328 1296|
|Premier – Existing HSBC Customers – UK||034 7 70 70 70|
|Premier – Existing HSBC Customers – Outside UK||+44 800 328 1296|
|Existing Premier Customers||03457 70 70 70|
|Existing Premier Customers – Outside UK||+44 800 328 1296|
|Business Internet Banking||0345 602 2014|
|Business Internet Banking – Outside UK||+44 179 249 6941|
|Business Internet Banking Textphone, Lost Card Textphone||03457 125 563|
|Business Telephone Banking||0345 760 6060|
|Business Telephone Banking – Outside UK||+44 122 6260 878|
|Business Account Opening||0800 731 8904|
|Business Account Opening – Outside UK||+44 20 7991 0538|
|Lost Card helpline – UK||0345 600 7010|
|Lost Card helpline – Outside UK||+44 1442 422929|
|Credit Card||0800 032 4735|
|Mortgages||0800 032 4706|
|Loans||0800 032 4735|
|Graduate Loans||0800 032 4735|
|National Careers Service||0844 893 2911|
|Travel Claims Helpline||01603 604 960|
|Legal Expenses Claims and Advice Helpline||01603 208 533|
|Advance Motor Breakdown Assistance||0800 587 9809 & 020 8603 9809|
|Allianz||0330 102 1918|
|Head Office||020 7991 8888|
|Savings Accounts||03457 404 404|
|Savings for Premier Accounts||03457 70 70 70|
|Personal Banking Customers Complaints||03457 404 404|
|Premier Banking Customers Complaints||03457 70 70 70|
|Business Banking Customers Complaints||03457 60 60 60|
|Non HSBC Customers Complaints||03456 040 626|
|Mobile Complaints||03455 871 244|
Alternative Contact Methods
When you are unable to reach a customer services consultant or department professional by phone, you might wish to use one with the following contact methods to place forth your enquiries with all the financial institution, which include email & postal addresses, live chat services and social media links.
It’s also possible to contact HSBC by sending your comments and attachments to their dedicated client care email address firstname.lastname@example.org.
HSBC’s live chat service is found on their contact and support webpage, where you are able to message a shopper services representative in real time.
Regional Branch Locator
An easy way to find the contact number and postal address for your area financial institution is to use the HSBC on the net branch locator. Once you’ve got filled in either your postcode, or full address or financial institution sort code, you will be shown the address of your nearest bank. Simply click ‘more info’ and you will be shown the numbers for new and existing customers.
Should you would like to send a letter or any documentation to HSBC please write to their official purchaser care postal address:
Shopper Care Team,
HSBC Financial institution Plc,
PO Box 6125,
HSBC Social Media Accounts
HSBC recognise how useful social media websites can be for contacting their shopper service teams and for promoting their most competitive financial products. It is possible to find links to their most popular social media accounts in this helpful list: