EDF Power Contact Number: 0800 056 7777

Phone EDF Strength customer services by contacting their freephone contact number 0800 056 7777 to deal with your fuel & electricity account, bills and meter readings.

Customer services – 0800 056 7777

Contact EDF Energy for free by calling their freephone number 0800 056 7777 for general enquiries and to update your personal details if you have changed name, which you can also do to add another person onto your account. If you have been overcharged on your vitality bill or if you are receiving notices to pay your bill when you have already done so then you should call this helpline to notify EDF Energy so that they can provide you with an adequate refund. Furthermore you should get in touch with their customer care team if either your meter or your boiler is not working in order to notify them that there is a problem with your supply. Please note that it will be helpful to have your EDF account number and any relevant paperwork such as bills to hand when you make the call to customer services.

Prepayment meter – 0800 015 1733

Contact EDF Energy if you are a customer with a prepayment meter by calling their dedicated freephone number 0800 015 1733 for general enquiries about your pay as you go electricity supply. Additionally you can get in touch with this customer care team if there is a technical fault with your meter so that an engineer can be sent out to you, thus preventing you from being overcharged for your fuel or electricity needs. Furthermore you can call this number to notify them that you have lost your key or card in order to get a free replacement sent out to you immediately. Similarly if your key is not working you should call this helpline to ensure that you do not pay money onto a defective card.

Automated billing helpline – 0800 015 1736

Contact EDF on their 24-hour helpline number 0800 015 1736 to pay your bills over the telephone via the use of a credit or debit card. Additionally you can use this freephone service to submit up-to-date meter readings which can potentially save you money on your vitality bills as it avoids the use of estimated readings which may over-estimate your actual usage. If you are on a variable-rate tariff you can also phone this number to get the current balance on your account.

Direct Debits – 0800 096 2260

Phone EDF Energy for free on their freephone contact number 0800 096 2260 to set up a monthly or quarterly direct debit to pay your bills. You should also contact them using this helpline if you would like to amend the bank account from which your direct debit agreement is paid from and to cancel your regular payments in circumstances such as switching to a smart meter.

Switch to EDF Strength – 0800 096 4063

Call EDF on their sales telephone contact number 0800 096 4063 to switch your power supplier to get your gas and electricity supplied by EDF. You should also phone this number if you are comparing electricity prices and would like further information about the tariffs that they offer as well as their respective costs. This is a freephone number so it is free to call from all UK landline and mobile devices.

Fixed-rate tariff enquiries – 0800 096 7355

Contact EDF about your fixed-rate tariff by contacting their dedicated freephone telephone number 0800 096 7355 from either a landline or mobile phone. You should call this number if your fixed-length contract is coming to an end therefore you would like to renew your existing vitality deal or switch to a different electrical power supplier. You should also call this number if you pay for your gasoline & electricity by direct debit and you are having problems with your supply, for example your water is not heating up or your electricity is down.

Accessibility & priority services – 0800 269 450

Contact EDF if you require additional services by contacting their freephone accessibility telephone number 0800 269 450 where you can request additional support. You should call this number if you have a disability which requires additional customer care, for example if you are blind meaning you require your important vitality bills to be in braille format or on an audio CD. Elderly customers and those with physical disabilities can also call EDF on this helpline to get personalised support to help them in case of any problems with their electricity supplies. If you are hearing impaired or if you have a severe speech impediment you can contact their accessibility team on their dedicated textphone number 0800 096 2929 if you have a suitable typetalk, textphone or minicom device.

International helpline: +44 113 820 7117

Phone EDF Electrical power from outside the UK by contacting their official international contact number +44 113 820 7117 for overseas billing enquiries and to notify them of a potential problem with either your bills or your electricity supply from abroad. Customers should be aware that contacting their customer service department from abroad using this telephone number will incur a higher cost than making the equivalent call from within the UK, with the exact charges depending on which country you are calling from.

Complaints – 0800 051 1643

Contact EDF to lodge an official complaint by contacting their allocated phone number 0800 051 1643 to reach an advisor who will guide you through their complaints procedure and open an investigation into how they have failed in terms of either their electrical power supply, bill charges or customer services. For example you should call this helpline if you have repeatedly been overcharged on your gasoline & electricity bills or if you have been offended by a member of their staff. If you would prefer to make your complaint in writing and to send them documents relevant to your case such as a bill or payment receipt you can send them an email to their complaint resolutions manager using their email address: complaintresolutionmanager@edfenergy.com. Furthermore you can send them a letter of complaint using their dedicated UK postal address which is provided below.

Freepost EDF Vitality,
For the attention of the Complaints Resolution Manager,
UK.

If you are unsatisfied with the resolution that they offer after making your initial complaint you can escalate it to their executive customer services director by contacting their freephone contact number 0800 904 7450. Similarly to making an initial complaint you can also send this team an email at CSDirector@edfenergy.com or by sending a letter to their freepost postal address:

Freepost EDF Energy,
For the attention of the Customer Services Director,
UK.

Fuel emergencies – 0800 111 999

If you smell fuel in your house or suspect there is a carbon monoxide leak you should phone the national gas emergencies contact number 0800 111 999 immediately, regardless of whether you are an EDF Energy customer. This is a freephone service which free to call and open 24 hours a day, 7 days a week so please do not hesitate to call them in the event of a gasoline leak in your property.

Electricity emergencies – 0800 096 9000

Contact EDF Vitality in case of a power cut by contacting their electricity emergencies phone number 0800 096 9000 where you will be rerouted to your local network operator so that you can report the problem and get an update on when your power supply will be back up. Alternatively if you already know who your local electrical power provider is you can contact them directly using their phone number from the table below in order to save time.

EDF electricity emergency phone numbers – local network operators

Distributor Emergency freephone number
UK Power Networks 0800 316 3105
Western Power Distribution 0800 678 3105
UK Power Networks 0800 316 3105
SP Energy Networks 0800 001 5400
Western Power Distribution 0800 678 3105
Northern Powergrid 0800 668 877
Electricity North West 0800 195 4141
Scottish Hydro Electric Power Distribution 0800 300 999
SP Energy Networks 0800 092 9290
UK Power Networks 0800 316 3105
Southern Electric Power Distribution 0800 072 7282
Western Power Distribution 0800 678 3105
Western Power Distribution 0800 678 3105
Northern Powergrid 0800 375 675
Independent Power Networks Ltd 0800 013 0849
ESP Electricity Limited 0800 731 6945
Energetics Electricity Ltd 0800 804 8688
The Electricity Network Company Ltd 0800 032 6990
UK Power Networks (IDNO) 0800 717 2012

Business customer services – 0800 096 2255

Contact EDF on their business customer services telephone number 0800 096 2255 for general enquiries about their energy contracts for small & medium-sized businesses, where you can also get billing support if you are an existing contract-holder. Examples of circumstances when you should phone this helpline include querying a meter reading, changing your existing gas & electricity contract and disputing a recent strength bill. Please consult our collated list of EDF Strength business contact numbers below if you would like to switch your company’s supply to them and to notify them that you are moving premises.

Summary of EDF Electricity business contact numbers

Department Phone number
Customer services 0800 096 2255
Switch to EDF 0800 015 9097
Business movers 0800 404 7413
Submit a meter reading 0800 404 7421
International business helpline +44 113 820 7118

Commercial customer services – 0845 366 3664

Phone EDF on their business-rate contact number 0845 366 3664 for industrial, commercial and public sector electrical power customers. You should call this number if you are a nominated representative for your company who wishes to query an invoice payment, update EDF on your vitality requirements and to begin negotiations on a new energy contract. Alternatively if your vitality needs are fulfilled by a third-party intermediary or if you require revenue management services you should consult the helpful table below to identify which telephone number you should call.

EDF Commercial telephone numbers

Division Phone number
Customer service 0845 366 3664
Sales 0800 328 9030
Revenue management 0845 302 7337
Retail sites 0845 300 8134
Housing & Public services 0845 300 6950
Telecoms 0845 300 9134
Third-party intermediaries 0845 300 4811

EDF Energy phone numbers – at a glance

Department Phone number
Customer services 0800 056 7777
Prepayment meters 0800 015 1733
Automated billing helpline 0800 015 1736
Direct debits 0800 096 2260
Switch to EDF 0800 096 4063
Fixed-rate tariff enquiries 0800 096 7355
Accessibility & priority services 0800 269 450
Complaints 0800 051 1643
Gas emergencies 0800 111 999
Electricity emergencies 0800 096 9000
Business customer services 0800 096 2255
Commercial customer services 0845 366 3664

Alternative ways to contact EDF Vitality

If you would prefer to get in touch with EDF by sending them an email, letter or even a message on their social media pages you can do so by checking out their alternative contact options below.

Send an email to EDF

You can send EDF an email about your energy supply by filling out an official contact form on their website which they use instead of an email address in order to prevent being flooded with spam, thus ensuring they can respond to your enquiries as quickly as possible.

Write to EDF Energy

EDF Power has an official customer service postal address which is provided below, where you can send letters of enquiry about their prices and feedback about their staff.

EDF Electricity,Osprey House,Osprey Road,Exeter,
EX2 7WN,United Kingdom.

Connect with EDF on social media

If you’re an avid user of social media websites you will probably be aware that major companies use these sites as another way in which you can contact their customer care teams as well as advertising their products and services. EDF are no exception to this and you can find their popular social media pages in the useful list below.