Immediate Line Contact Number: 0870 042 0483

Contact Immediate Line Coverage by way of 0870 042 0483 or on their freephone number 0800 051 0140 to inquire with regards to their motor vehicle, home & life cover as well as their business insurance policies for free.

General Enquiries – 0800 051 0140

Phone Direct Line for free on their freephone contact number 0800 051 0140 to enquire regarding their comprehensive range of insurance plan policies, which include auto, dwelling, life and commercial cover. Alternatively you can phone 0870 042 0483 for general enquiries about you particular policy, where you can also get a quote to cover your property. You should also phone these helplines if you are unsure of which insurance plan department you should contact. These helplines are open from 8am-9pm Monday-Friday, 9am-5pm Saturday and 10am-5pm Sunday and 0800 051 0140 is free to call from any UK landline or mobile telephone.

Car or truck Insurance policies – 0345 246 3761

Contact Immediate Line Car or truck Coverage on their non-geographic telephone number 0345 246 3761 or on the direct line to their office in Glasgow on 0141 349 0484 to manage your vehicle policy by adding breakdown cover and to get advice on how to make a claim in the event of an accident or breakdown. Additionally you can phone this number to renew your policy or cancel your vehicle insurance policies. Furthermore you can call this helpline to enquire with regards to their monthly premiums, whether you can insure your classic automobile and to provide them with evidence of your no-claims bonus so you can continue to claim this discount. We have helpfully located all the phone numbers for their auto coverage policies and provided the list below so please consult this if you need to make a claim on your policy, if you require roadside assistance and if you would like to get a quote for your vehicle. If you are using a textphone service to contact Immediate Line Car Coverage then please dial 18001 before any of these phone numbers to reach a dedicated typetalk advisor.

Car Insurance Department UK Phone Number
Customer services 0345 246 3761
Online quote assistance 0345 246 8701
Roadside assistance 0800 269 015
New claims 0345 246 8471
Track an existing claim 0345 600 2136

Online contact options

If you would prefer to contact Immediate Line regarding your vehicle coverage via email or by a live web chat service you should visit their official website www.directline.com/car-insurance/contact-us where you can find dedicated web chat agents and account options, as well as helpful FAQs which may resolve your particular issue.

Breakdown cover – 0345 246 8708

Contact Immediate Line customer services about your standalone breakdown policy by calling their phone number 0345 246 8708 for advice about your monthly payments and to upgrade your breakdown cover to include replacement parts and courtesy auto provision. If you have suffered a breakdown and you therefore require roadside assistance please consult the helpful list of phone numbers below where you can also find a sales hotline for new customers to sign up to their breakdown services.

Department Contact Number
Customer service 0345 246 8708
Sales hotline 0345 246 8702
UK breakdown assistance 0800 590 590
International breakdown assistance +44 113 390 5300

House Insurance policies – 0345 246 3564

Contact Immediate Line on their telephone helpline number 0345 246 3564 to upgrade your cover by adding contents insurance policies and to get advice on how to make a claim in the event of a burglary or house emergency. You should also call this number if you live in an old or protected building to check if you can be insured by their home policies and to check how much your monthly premiums would be if you took out a policy. You should also phone this helpline to get full terms and conditions about what events are covered by their policies and how much they will insure your house contents for if they are stolen, damaged or destroyed. Please examine the table below for the full list of phone numbers you should use to make a claim on your house insurance plan in the event of an emergency as well as quotes hotlines.

Home Insurance Team Phone Number
General Enquiries 0345 246 3564
Get a quote 0345 246 8372
Online technical assistance 0345 246 8703
Claims 0345 246 8412
Emergency claims 0345 878 5081
Legal claims 0345 601 2945
Home Plus Travel claims 0345 026 0246 (UK) & 01252 576 150 (international)

Pet Insurance policies – 0345 246 8705

Call Direct Line with regards to their pet coverage policies by calling their telephone contact number 0345 246 8705 to enquire about what to do if you need to make a claim on veterinary bills if your beloved pet has an accident or an illness. If your pet is an exotic species you should also call this number to make sure that it can be covered by their policies. Additionally you should call their helpline if you are having difficulties paying the monthly premiums on your cover so you therefore need to change your policy or cancel it. If you need to make a claim on veterinary bills or your pet has sadly passed away then please examine the list below to find the helpline you should call, which includes numbers for finding your local veterinary surgery.

Pet Insurance Department Phone number
Customer Service 0345 246 8705
Claims 0345 246 8496
Find your nearest vet 0370 600 0633
Legal advice 0370 600 0633
Bereavement helpline 0370 600 0633

Travel Insurance policy – 0345 246 8704

Contact Direct Line Travel Insurance policy on their own UK phone number 0345 246 8704 for general enquiries about your policy and to change your policy by adding extra cover for valuables or for dangerous activities such as skiing. You can also phone this number to get a quote for their travel policies depending on which country you are travelling to and to notify them if you have a pre-existing medical condition that could potentially invalidate your policy if you do not inform them of this before you travel. If you suffer a medical emergency whilst abroad or if you would like to make another sort of claim on your travel policy then please examine this helpful list to find UK and international travel insurance policy contact numbers.

Travel Insurance Department Phone Number
General enquiries & renewals 0345 246 8704
Emergency helpline 01252 740 098 (UK) & +44 1252 740 098 (international)
Claims 0345 246 8680
Legal advice 0370 240 0285 (UK) & +44 370 240 0285 (International)
Flight & accommodation claims 0208 776 3752

Life Insurance – 0370 060 0851

Contact Direct Line on their telephone number 0370 060 0851 to make a general enquiry about your life insurance coverage policy or to increase or decrease your monthly premiums to change the lump sum that is provided to your loved ones. Alternatively if you took out your life insurance policy before 6th July 2011 please call 0345 300 0144 to contact Countrywide Assured who used to underwrite Direct Line life policies. Please see the list below for all the known phone numbers for their life insurance plan polices, which include helplines for critical illnesses and bereavement.

Life Insurance Department Phone Number
General enquiries (policy dated after 6th July 2011) 0370 060 0851
General enquiries (policy dated before 6th July 2011) 0345 3000 144
International helpline +44 1273 824 665
Claims 0800 137 101
Quotes 0800 145 5522
Critical illness claims 0800 068 0789

Write to Immediate Line Life Insurance policies

You can also send your life insurance plan customer service enquiries to Direct Line by post by sending your letters to their official postal address:

Claims Department,
Legal & General Assurance Society Limited,
City Park,The Droveway,Hove,East Sussex,
BN3 7PY,United Kingdom.

SELECT Premier Policies – 0345 246 1637

Contact Immediate Line regarding their prestigious SELECT Premier insurance policy policies by calling their dedicated telephone number 0345 246 1637. You should call this number to manage your policy by adding house, auto and travel cover to your bundle or by adding valuable art & jewellery items to your SELECT Premier contents policy. Please examine their comprehensive list of phone numbers below to make a claim on your SELECT policy or to get emergency travel & breakdown assistance.

Department Phone Number
General enquiries 0345 246 1637
Claims 0345 835 2474
Quotes 0345 246 1637
SELECT legal advice 0800 533 5256
SELECT car breakdown (UK) 0800 533 5216
SELECT car breakdown (international) +44 1423 847 584
Worldwide travel emergency +44 1423 847 584

Immediate Line Business Coverage – 0345 301 4827

Phone the Immediate Line Business Insurance policy contact number 0345 301 4827 to make general enquiries regarding their wide range of business policies, which include commercial vehicle and public liability policies, as well as insurance policy for several distinct types of business premises. Immediate Line’s business insurance policies policies are only available online, however if you are having difficulties getting a quote online you can call their technical support helpline 0345 303 1756 for troubleshooting assistance. Alternatively if you are an existing customer for any of their policies and you need to make a claim on your business policy in the event of an accident or illness to your staff or a member of the public then please call their dedicated claims number 0345 303 1753. Similarly if you need customer service advice for your policy please examine the list of phone numbers we have provided here to help you contact the correct department as quickly as possible:

Business Insurance Policy Customer Service Phone Number
Van insurance 0345 301 2882
Public liability cover 0345 303 1761
Landlord insurance 0345 303 1763
Shop insurance 0345 303 1762
Home business insurance 0345 303 1739
Office & surgery insurance 0345 303 1740
Pub & restaurant insurance 0345 303 1741
Guest House insurance 0345 303 1742
Commercial landlord insurance 0345 303 1764

Business insurance policy postal address

Immediate Line understand that their business insurance customers are often too busy to make a call during normal operating times as they are running their businesses and as such they have an official postal address where you can send your customer service enquiries:

Direct Line Business Coverage,
The Wharf,Neville Street,Leeds,
LS1 4AZ,United Kingdom.

Direct Line Complaints – 0113 292 0667

Contact Direct Line on their own Leeds-registered phone number 0113 292 0667 to make an official complaint about their insurance coverage policies, a decision they have made about your claim or about a member of their customer service staff. Additionally you can consult your policy documents to lodge an official complaint directly to the relevant office. If you would prefer to make your complaint in writing or to send them documentation relevant to a claims dispute then please send your letters to their head office address:

Direct Line – Complaints Department,
Direct Line Group,
Churchill Court,Westmoreland Road,Bromley,
Kent,BR1 1DP,United Kingdom.

Direct Line will offer either a resolution to your complaint or an explanation on their own decision within a period of eight weeks. After this time you may escalate the complaint to the Financial Ombudsman Service by calling their freephone contact number 0800 023 4567 if you aren’t satisfied with their response.

Important Immediate Line phone numbers

Department UK Phone Number
General enquiries 0800 051 0140
Car insurance 0345 246 3761 / 0141 349 0484
Breakdown cover 0345 246 8708
Home insurance 0345 246 3564
Pet insurance 0345 246 8705
Travel insurance 0345 246 8704
Life Insurance 0370 060 0851
SELECT Premier policies 0345 246 1637
Business insurance 0345 301 4827
Complaints 0113 292 0667

Other ways to contact Direct Line

Direct Line were the first telephone insurer in the United Kingdom and as such they have a number of telephone helplines as well as traditional contact methods such as an official postal address. However they also operate a more modern communication method as well, namely pages on some of the world’s most popular social media websites.

Write to Direct Line

If you would prefer to correspond with Direct Line by post you can do so by sending your letters to their official postal address which is provided below. Please make sure you specify the exact reason why you are contacting them on the envelope so they can forward your mail to the necessary department.

Direct Line Insurance policy,
Direct Line Group,Churchill Court,Westmoreland Road,
Bromley,Kent,BR1 1DP,
United Kingdom.

Immediate Line social media

As aforementioned you can also contact Direct Line through their social media pages, where you can also check out their promotional posts and videos. Official links to their pages on social media websites are provided below for your convenience.